Exness Nigeria Support

Contact Methods for Nigerian Traders

Exness offers Nigerian traders 24/7 support through phone, email, live chat, and limited WhatsApp assistance. A Lagos office ensures local accessibility and reliability. Use live chat for urgent issues and keep the account number and support PIN ready for faster assistance.

Phone Support: Direct Nigeria Numbers

Exness provides phone support for Nigerian traders, though no Nigeria-specific number is listed. The global number +35725030959 connects to multilingual support, including Hausa, Yoruba, and Igbo, available 24/7. Wait times may be longer during peak hours.

Phone Support Options:

• Global Support: +35725030959 (24/7, English, Hausa, Yoruba, Igbo).
• Alternative Global Line: +35725008105 (business hours, multilingual).

Phone support is ideal for urgent account or trading issues. Have the account number ready to speed up verification. Response times are generally quick but can vary.

Email & Live Chat Support

Exness offers email support at [email protected] and 24/7 live chat on www.exness.ng for Nigerian traders. Live chat resolves issues in minutes, ideal for quick fixes like deposit errors, while email suits detailed queries, with replies within 24 hours. Include the account number and support PIN for faster responses. The Help Center provides FAQs for self-service.

WhatsApp Support Options

Exness does not officially offer WhatsApp support for Nigerian traders, as confirmed by its absence in official channels. Traders should rely on live chat, email, or phone for assistance. Avoid unofficial WhatsApp numbers claiming to be Exness, as they may be scams. Stick to verified contacts on www.exness.ng. Verify all support channels through the official Exness website to avoid fraud. Use live chat for instant help.

Nigeria Office Location & Hours

Exness maintains a Lagos office to support Nigerian traders, offering localized services like Hausa, Yoruba, and Igbo support and NGN transactions through popular banks like Access Bank, GTBank, First Bank, Zenith Bank, and UBA. The office enhances trust and accessibility for forex and CFD trading.

Lagos Office Address

Exness maintains a local office in Lagos at Victoria Island, 12th Floor, Zenith Bank Building, Ajose Adeogun Street, Nigeria. This office supports Nigerian traders with account management and regional services, enhancing trust and accessibility. Schedule an appointment before visiting the Lagos office to ensure staff availability, and verify the address on www.exness.ng to avoid errors.

Support Team Working Hours

Exness offers 24/7 support for Nigerian traders in English, Hausa, Yoruba, and Igbo via live chat, email, and phone, with no specific office hours limiting access. The Lagos office likely operates standard business hours (8 AM–5 PM, Monday–Friday), though exact times aren’t publicly listed. Use live chat for round-the-clock help and contact the Lagos office during business hours for in-person inquiries, confirming hours via email first.

Common Support Issues for Nigerian Traders

Nigerian traders using Exness often face issues with account verification, deposits, and withdrawals, largely due to local regulations enforced by the Central Bank of Nigeria (CBN) and the Nigeria Securities and Exchange Commission (SEC), as well as compliance with Nigerian foreign exchange regulations under the Foreign Exchange (Monitoring and Miscellaneous Provisions) Act (FEMA). Quick support via live chat and a Lagos office helps resolve these efficiently.

Account Verification Assistance

Account verification is a common hurdle for Nigerian traders on Exness, as it’s mandatory before trading or withdrawing funds. Traders must submit a government-issued ID (e.g., passport, national ID, or driver’s license) and proof of address (e.g., utility bill) in the Exness personal area. Issues arise when documents are blurry, outdated, or don’t match account details, causing delays of 24–48 hours or more. Exness support, available 24/7 via live chat or email ([email protected]), guides traders through fixes. Some traders struggle with file formats or size limits, so ensure submissions are clear and under 10MB.

Steps to Resolve Verification Issues:

1. Log into the Exness personal area and navigate to “Verification.”
2. Upload a clear photo of ID and a utility bill (issued within 6 months).
3. Check email for feedback from Exness support.
4. Resubmit corrected documents if requested.

Take photos in good lighting to avoid rejection. Contact live chat if verification exceeds 48 hours for quick follow-up.

Deposit & Withdrawal Support

Deposit and withdrawal issues often stem from errors with bank transfers, domestic accounts, or NGN deposits, mismatched account details, or unverified accounts. NGN deposits through banks like Access Bank, GTBank, First Bank, Zenith Bank, or UBA have a minimum of ₦3000–5000 (approximately $5–10 USD) and are usually instant, but incorrect account details or network glitches can cause failures. Withdrawals, processed within 24 hours, may delay if the account isn’t verified or if CBN/SEC regulations or FEMA compliance are not met (e.g., daily transaction limits of approximately ₦500,000). Exness’s live chat and email support resolve these promptly. Bank transfers take 1–3 days and require verified accounts.

Steps to Resolve Deposit/Withdrawal Issues:

1. Confirm account verification status in the personal area.
2. For bank transfers or domestic accounts, ensure the account details match the registered Exness account.
3. Check transaction limits and retry or contact support via live chat.
4. For bank transfers, verify bank details with Access Bank, GTBank, First Bank, Zenith Bank, or UBA and allow 1–3 days.

Test deposits with small amounts (e.g., ₦3000) to confirm setup. Save transaction IDs and contact support immediately if funds don’t reflect within 24 hours.

Start Trading

Educational Resources & Training

Exness provides Nigerian traders with practical learning tools, including webinars, video tutorials, and market analysis, tailored for beginners and experienced traders. These resources cover trading strategies, risk management, and platform navigation, accessible via the Exness website. A demo account allows risk-free practice, helping traders build skills before live trading. More interactive courses would improve the offerings.

Feedback & Suggestions Process

Nigerian traders can share feedback or suggestions through Exness’s 24/7 support channels, including live chat, email ([email protected]), or the Help Center’s feedback form. Responses are typically quick, within minutes for live chat, and suggestions are reviewed for platform improvements. Contacting the Lagos office directly is another option. Clarity on how feedback impacts updates would help. Use live chat for immediate feedback acknowledgment and include specific details to ensure suggestions are actionable.

Forex Trading with Low & Stable Spreads

Trade global forex with low spreads and superior conditions for better results, maximizing your potential with each trade.

Visit Exness

Frequently Asked Questions